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Jared Tracy leads dreamers. He is a marketing consultant as well as a business leader and entrepreneur. He is an accomplished copywriter, prolific blogger, and communication coach. In a past life he was a genius in Database and Web Technology development. Jared travels to various trade shows and events for the technology and consumer products industries. He is also a public speaker on topics such as marketing, product development, and leadership.

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Federal Outsourcing Fails to Deliver, as Does Most Outsourcing

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Outsourcing was a hot topic during the late 90s. Dean and I both come from a heavy Information Technology background. Outsourcing was, and still is, a common practice in IT. Despite large corporations and small corporations alike having failed outsourced project after failed outsourced project, companies continue to out source their project overseas.

There is a fundamental flaw with the thinking of outsourcing: the focus is entirely on reducing costs. It doesn’t take an accounting genius to know that there are many factors that contribute to the bottom line of a business. Still, many executives (particularly in IT) believe that reducing the money paid to employees is the best way to improve the bottom line. I understanding the thinking here. Typically, employee wages are the single largest expense for a business.

Outsourcing is rarely a recipe for success. This doesn’t mean that it is always a failure. However, my experience is that only one of out scores of outsourced projects I’ve seen have been a success. There is a disconnect that takes place whenever a project it outsourced, and I’m not just talking about overseas to India.

Our federal government has gotten a taste of the outsource bug. That George Bush’s administration didn’t read the updates in countless magazines about the failure of outsource is no surprise. The un-Republican Bush Administration has repeatedly taken actions that are ridiculously outdated, such as financing a recession with federal debt. Their latest foray into outsources has produced the results one can expect from outsourcing: lower savings than promised and unpredictable costs that at not necessarily dollar related.

There Is 1 Response So Far. »

  1. I work for the Feds. My job has been on the chopping block to be outsourced on a couple of occasions.

    How it worked in my situation is that the private sector would bid to perform our job and take it off of the government’s hands.

    The one caveat being the winner of the bid had to perform the job to the same standards that the government had performed it.

    When all was said and done, bidders would never take the job because they were not allowed to take short cuts and circumvent safety standards.

    Over 20 years my position had been up outsourceing to bidders and the bidders would never take the job.

    I suspect that many private sector jobs do not have these safety and standards set in place thus the popularization of outsourcing over the last 20 years.

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